Frequently Asked Questions

Find answers to common questions about ATAPIC's features, pricing, and capabilities.

General
Installation
Features
Pricing
Security
Support

General Questions

What is ATAPIC AI?

ATAPIC AI is an AI-powered IT management and cybersecurity platform that helps users and businesses troubleshoot computers, monitor system health, and detect cybersecurity threats.

Who is ATAPIC AI for?

  • Individuals: Personal users who want to monitor and troubleshoot their computers.
  • SMBs: Companies looking for an easy-to-use IT monitoring and cybersecurity tool.
  • Enterprise IT Teams: Organizations needing remote monitoring and AI-driven troubleshooting.

Supported Platforms

Windows

Fully Supported

macOS

Fully Supported

Linux

Coming Soon

Installation & Setup

How to Install ATAPIC AI

1

Download the Installer

Get the latest version from ATAPIC AI's website

2

Run Installation

Follow the on-screen instructions to complete setup

3

Login

Sign in using your registered email

4

Auto-Start Configuration

The background service will start automatically

Antivirus Warnings

ATAPIC App is secure and verified. Some antivirus programs may flag new applications as a precaution.

Windows Users

If blocked, click "Run Anyway" when prompted

macOS Users

If blocked, right-click the Installer → Select Open

Windows Uninstall

  1. Open Control Panel → Programs and Features
  2. Find ATAPIC AI, right-click, and click Uninstall
  3. Follow the prompts to complete uninstallation

macOS Uninstall

Run the uninstaller script:

Download Uninstall Script 
chmod +x /Downloads/atapic_uninstall.sh
sudo ./Downloads/atapic_uninstall.sh

This will remove the app, background service, and settings.

Features & Functionality

AI Troubleshooting

Automatically detects and suggests fixes for system issues.

Remote Commands

Perform remote shutdown, restart, and lock on monitored devices.

System Monitoring

Real-time monitoring of CPU, RAM, disk usage, and running processes.

Malware & Security

ATAPIC AI detects threats but does not remove malware. It provides recommendations for removing or isolating threats.
  • Scans running processes for malware
  • Checks active connections for suspicious activity

Internet Requirements

ATAPIC AI requires an internet connection for:

  • AI troubleshooting (real-time AI responses)
  • Remote monitoring (to send system data to the web dashboard)
  • Threat detection (to check for malware and network attacks )

Pricing & Subscription

ATAPIC AI comes with a 30-day money-back guarantee
Plan Base Computers Base Users Monthly Price Annual Price Features
Essentials Plan 1 computer 1 user $29.99/month $299.99/year
  • Fixer AI Agent
  • Security AI Agent
  • Remote AI Agent
Ascend Plan Most Popular 5 computers 2 users $69.99/month $699.99/year
  • All Essentials Features
  • Inventory AI Agent
Horizon Plan 8 computers 4 users $99.99/month $999.99/year
  • All Ascend Features
  • Ticket Support AI Agent
Additional Resources: Extra Computers: $20.99/each/month | Extra Users: $10.99/each/month

Security & Privacy

Data Collection

ATAPIC AI collects:

  • System logs (CPU, RAM, processes)
  • Active network connections
  • Cybersecurity scan results

ATAPIC AI does NOT collect:

  • Personal files or content
  • Browsing history
  • Keystrokes

Compliance & Encryption

End-to-End Encryption

All communication between ATAPIC AI and the cloud is end-to-end encrypted.

Regulatory Compliance

GDPR Compliant (Europe)

CCPA Compliant (California, USA)

Support & Updates

Support Options

  • Email: support@atapic.com
  • Blog: Read our Blogs

How to Report a Bug:

Email support@atapic.com with:

  • Description of the issue
  • Screenshots (if applicable)
  • Steps to reproduce

Coming Soon

New Feature

Linux Support

Full platform support for Linux systems

Enhancement

Patch Management

Automated system updates and patch deployment

AI Update

Enhanced AI

Improved automated fix suggestions

Mobile

Mobile App

Remote monitoring from your smartphone